How long does a logstove installation take?
It depends on what you want done. A flexible liner install will be completed in under one day, a wood burner or solid fuel stove will take a whole day and installations also involving hearths, fireplaces and opening up a blocked off chimney may need 3 or 4 visits.
Do I need planning permission?
The Building Regulations were updated in 2010 at which point Woodburning Stoves previously installed were highly likely not to meet safety standards. You might find that your chimney sweep condemns your installation and you may need to undertake work to bring it back up to standard.Take a look at this approved document on www.gov.uk
Will it be messy?
If we need to undertake building work such as rendering, plastering, repointing or removal of bricks there is likely to be some dust, however we will be as tidy as we can and bring our own dust sheets to protect your furniture and flooring.
Do I pay upfront?
If you would like us to purchase your woodburning stove for you, then we will ask for a deposit in advance that covers the cost of the stove. This protects us in case you should change your mind before the install date and saves you from waiting in for delivery of the stove at your home address. Installations without a stove will be asked for a 10% to secure the date(s) in the diary. We expect payment on the day of completion.
We will itemise the works that we will undertake in your quotation. There is always the possibililty however that once on the roof we notice that some extra maintenance may be needed on the chimney. If the state of the chimney stack is so poor that we cannot continue we will discuss with you immediately as how best to proceed.
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Do I need to make a decision straight away?
Our quotation will last for three months, so that you have time to properly consider what you want and if necessary save up. If your quotation is older than this then we may have to visit to update the prices for you. This second visit may be chargeable.
I have not recieved my free quote
We aim to get your quotation out to you by email within three days. If you have waited more than three days then check your junk mail folder, if it is not there then contact us and let us know so that we can quickly sort it out. It's a good idea to email us about it as then we will be able to check that we have spelled your email address correctly.
Contact us for woodburner repairs
DEFRA approved / Smoke Controlled Area
If you live in a Smoke Controlled Area then you can only burn smokeless fuels such as anthracite, semi-anthracite or low volatile steam coal in your multi fuel stove unless you buy an exempt appliance. These are known as DEFRA approved stoved. You are only allowed to burn the fuel recommended by the manufacturer. Check out www.gov.uk for more information.
Cowl? Slips? Hearth
We have tried to explain as much of the technical jargon in our website as possible. We would never include something in your quote that you did not need. Visit our questions page for more jargon and terminology explained - More about Slips and Hearths
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Cast iron or steel stoves?
Steel heats up faster than cast-iron but cast-iron holds and radiates the heat for longer. There is no hard and fast rule of thumb here, the choice is yours. Some manufacturers are now producing a mix of the two to provide customers with a quick 'fix' of heat whilst waiting for the full unit to heat up.
Big brand name or cheap unknown?
There are many big name companies out there that have spent years establishing their brand and name. These brands make a wealth of information available to you over the internet and usually are able to looked at in a local showroom. If you are spending a lot of money on an appliance you may rest easier knowing it's made by a large company who is likely to be around in the future should you ever need them to honour their warranty.
How much can a woodburner save me?
As it is easier to heat the rooms that you use rather than the whole house with a wood burner, and burning wood costs 1.5p less per kilowatt hour than gas, it is likely you will save a lot. It is estimated that an average household could save over £300 per year in heating bills by installing a wood burning stove. However stoves are getting more and more efficient so these savings could be higher.
Will you fit what I buy?
Unfortunately we no longer this service. We buy our parts and materials from trusted suppliers which carry warranties lasting from 5 to 35 years depending on the product. Because of this we do not like to use unknown products as they can be difficult to install and / or could be of substandard quality. Also, if we were to damage it accidentally whilst installing we would not be able to replace it without charge to you.
We can supply and fit for you
Check our FAQs or drop us an email
Do I need a flexible liner?
Modern chimneys tend to have clay or pumice liners built into them and so could save you the cost of having a liner fitted. Older properties however do not and in both cases the integrity of the brickwork will need checking by carrying out a smoke test, before deciding either way. This can take up to two hours depending on the size of your property and is chargable.
Don't have a chimney opening?
If your chimney opening has been bricked up or boarded over, we can open this up as part of your installation. If you do not have a chimney at all then you can consider having a twin wall installation, using insulated twin walled stainless steel pipe.